At Cratelli, we value your privacy. This privacy policy explains how we collect, use, share, and protect your personal data when you use our website, products, and services. By using our website, you agree to this privacy policy.

1. Collection of Personal Data

We collect personal data when you:

• Visit our website
• Create an account
• Placing an order
• Contact Us
• Participate in promotions, surveys or promotions

The information we may collect includes:

• Name and email address
• Invoice and shipping information
• Phone number
• Payment information
• Demographic data (if applicable)

2. Use of Personal Data

Cratelli uses your data for the following purposes:

• Order and delivery – For the processing, handling and delivery of your order
• Customer Service – To answer questions or handle requests
• Personal shopping experience – To offer relevant products and content
• Marketing purposes – To inform you about promotions, offers and new collections
• Legal obligations – To comply with applicable laws and regulations
• Website optimization – To improve, secure and analyze our website

3. Disclosure to Third Parties

Your data will only be shared with third parties when necessary, such as:

• Logistics partners – For processing and delivering orders
• Payment service providers – For secure financial transactions
• External service providers – For support with customer service, hosting and marketing, for example
• Legal requirements – When responding to requests from government authorities or legal obligations
• Business transfer – In the event of a merger, acquisition or sale of (part of) Cratelli
• With your consent – When you have given explicit consent

4. Data Security

We use appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access
• Abuse or loss
• Unauthorized modification or disclosure

Our security measures are regularly evaluated and, where necessary, adjusted.

5. Retention period

Cratelli will not retain your personal data for longer than is necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

To ask?

If you have any questions about this privacy policy or the processing of your personal data, please contact our customer service at info@cratelli.com .