Below you will find the general terms and conditions for Cratelli, based on the Dimano model. Please note: this is just a sample, and it's advisable to seek legal advice to ensure these terms and conditions fully meet your company's specific needs and legal requirements.

Cratelli General Terms and Conditions

1. Applicability

These terms and conditions apply to all orders, purchases, and use of the Cratelli website. By using the webshop, you agree to these terms and conditions. Cratelli reserves the right to change or update these terms and conditions at any time. It is your responsibility to review these terms and conditions regularly.

2. Product information

Cratelli strives to provide accurate and complete information about the products in its webshop, including descriptions, prices, and availability. We do our best to ensure that the displayed colors and images are as accurate as possible, but we cannot guarantee that your monitor will display the colors accurately. Cratelli is not liable for any errors or inaccuracies in the product information.

3. Orders and Payment

By placing an order through the webshop, you enter into a binding agreement with Cratelli. All prices in the webshop are listed in euros and include VAT, but exclude shipping costs, taxes, and import duties, unless otherwise stated. Payment must be made at the time of ordering using the payment methods available in the webshop. Cratelli reserves the right to refuse or cancel orders in the event of pricing errors, technical issues, or suspected fraud.

4. Shipping and Delivery

Cratelli strives to ship your order as quickly as possible. The estimated delivery time is stated during the checkout process and may vary depending on your location and product availability. Shipping will be made to the delivery address you provide. Cratelli is not responsible for delays or damage during transit. Please refer to our Shipping and Delivery Policy for more information.

5. Returns and Refunds

Cratelli offers a 30-day return policy for unused and undamaged products. You must contact our customer service at info@cratelli.com to arrange a return. Please refer to our Returns Policy for detailed instructions and terms regarding returns and refunds.

6. Intellectual Property

All intellectual property rights relating to the webshop, including logos, designs, images, and text, belong to Cratelli. Copying, distributing, reproducing, or otherwise using these materials without Cratelli's prior written permission is prohibited.

7. Limitation of Liability

Cratelli is not liable for any direct, indirect, incidental, consequential, or special damages arising from the use of the webshop, including but not limited to lost profits, data loss, reputational damage, or loss of opportunity. Cratelli strives to keep the webshop secure and error-free, but cannot guarantee continuous availability, uninterrupted access, or the absence of technical malfunctions.

8. Privacy and Data Protection

Cratelli respects your privacy and processes your personal data in accordance with our privacy policy. By using the webshop, you agree to the collection, use, and disclosure of your personal data as described in our privacy policy.

9. Applicable Law and Dispute Resolution

These terms and conditions are governed by Dutch law. In the event of a dispute between you and Cratelli regarding these terms and conditions, we will attempt to resolve the dispute amicably. If this is not possible, the dispute will be submitted to the competent court in the district where Cratelli has its registered office.

By using the webshop, you declare that you have read, understood, and agree to these terms and conditions. If you do not agree with these terms, you should not use the webshop.